Platino Hotel & Casino Prevention Plan
At Platino Hotel & Casino we are committed to the safety and well-being of all our guests, employees and collaborators. So over the years we have worked hard to guarantee the highest standards of cleanliness and general care of our facilities and services.
We are currently facing a delicate situation due to the COVID-19 pandemic. This has made us adopt a solid prevention plan according to the recommendations issued by the health authorities of the World Health Organization (WHO) and the Ministry of Public Health of the Dominican Republic.
Our objective is to reinforce the hygiene measures that we have practiced on a daily basis within all of our areas. During these moments where cleaning must be more thorough than ever, we are very concerned with guaranteeing customers maximum health security.
For this we have designed different action blocks focused on meeting the needs of each area. Each of them under the specifications corresponding to their purpose:
- Hotel Entrance:
Our guests will be greeted by a security personal that will assess the body temperature of each guest upon arrival. Subsequently, you will receive hand sanitizer. We also have disinfecting mats for before you enter our facilities.
In addition, you will be reminded about the importance of using a face mask, which will be provided by our Hotel in case you do not have one.
- Guest Room:
Trust that your room will be unoccupied for at least 24-hours prior to your arrival. We are taking room safety very seriously and will not enter your room during your stay unless specifically requested. This goes for daily housekeeping service, as well, so just let us know whenever you would like your room serviced and we will do so at a time when you are out. For all of our safety, only registered guests will be allowed in the hotel.
- High cleaning protocols:
For cleaning we use effective medical grade products to eliminate the virus. In the rooms, disinfection occurs after guests’ departure and before their arrival, with a special focus on items that are in frequent contact.
Public spaces are subjected to constant disinfection, including door handles, room keys, remote controls, light switches, among others.
The areas shared by our workers, such as locker rooms, entrances and offices are sanitized under the strictest cleaning protocols. The use of masks and gloves will be essential.
- Use of innovative disinfection technologies:
Disinfection is carried out constantly in all our spaces, however, the implementation of new technologies will be used as well. One example is the use of electrostatic sprayers that will be used throughout the hotel.
- Modification of reservations and cancellations:
If you have a reservation with us, whatever its date may be or if it includes a non refundable payment, they may be modified or canceled without any kind of payment. As long as said procedures are done within 24 hours before the arrival.
In case a reservation modification is desired, it will be subject to the different rates and the availability of the indicated date. This will apply until August 30, 2020. In addition there is an exception for travel associated with group reservations.
- Hygienic measures for our staff
The health of all our staff is a priority, we encourage a work environment where they can exercise their jobs without risk. Achieving that with our effective cleaning program, their safety and consequently that of our guests is guaranteed.
Among these measures is constant hand hygiene which will be of utmost importance. Since frequent and adequate washing of the hands has been proven as the most effective method to prevent the spread of the virus. Our team is aware of the vitality of this measure thanks to the constant reminders raised day by day.
Another measure can be found in the ongoing training we offer to our staff. Both about cleaning protocols and their services. Real-time information from our administrative teams is constantly flowing, 24 hours a day.
- Social distancing between employees and guests:
The rules of social distancing are followed at our facilities, we have taken the necessary measures for it. And with this, due to our protocols, the contact between guests and employees has been simplified.
The elimination of brochures or documents in the lobby to achieve this, occurs in the same way. And the existence of disinfection stations, or access to disinfecting wipes will always be within the reach of guests.
Kitchen and restaurant
- Protection proposals:
All food served will be done under local regulations ordered by the authorities during this exceptional situation. This includes providing a greater variety of pre-packaged food and beverages for guests.
The breakfast rooms will be closed for large unnecessary concentrations of guests. Therefore, served or pre-planned breakfasts are also encouraged. This is a measure to reduce the possibility of cross contamination.
- Utensils used to eat:
Not only is it stated that kitchens must be cleaned and disinfected multiple times a day. But attention has been paid to small details. As an example all condiments or self-service utensils have been removed.
It also happens with pre-packaged plastic cutlery and disposable cups, with no refill option. Likewise, printed menus have been omitted as they are potential sources of infection. Instead, digital alternatives accessible from personal electronic equipment of the guests’ preference have been chosen. If not one-time use printed menus will be used in the meantime.